Privacy Policy

Last updated: January 2025

1. Introduction

Orbital Software ("we", "our", or "us") operates the AI Commander service (the "Service"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

• Email Address: Used for account management, communication, and support
• API Key: Unique identifier for your account and service access
• Usage Data: Information about how you use our Service, including request counts and timestamps
• Device Information: Basic device and browser information for compatibility and security

2.2 Code and Content Data

When you use our AI processing features:

• Code Snippets: Code you submit for analysis, debugging, or optimization
• Prompts and Queries: Text inputs you provide to our AI systems

2.3 Technical Data

• Server Logs: Connection logs, error logs, and performance metrics
• WebSocket Data: Real-time communication data between your devices
• Analytics Data: Aggregated usage statistics to improve our Service

3. How We Use Your Information

We use your information for the following purposes:

• Service Provision: To provide, maintain, and improve our AI Commander service
• Account Management: To manage your account, process payments, and provide customer support
• Communication: To send you service-related notifications, updates, and support responses
• Security: To protect against fraud, abuse, and unauthorized access
• Analytics: To understand usage patterns and improve our Service
• Compliance: To comply with legal obligations and regulatory requirements

4. Data Processing and Storage

4.1 Processing Options

• Cloud Processing: AI requests may be processed using third-party AI services (OpenAI, Anthropic)
• Local Processing: Mobile-only mode processes certain data locally on your device
• Hybrid Processing: Some features use both local and cloud processing for optimal performance

4.2 Data Storage

• Location: Data is stored on secure servers in Canada and the United States
• Retention: Personal data is retained only as long as necessary for service provision
• Backups: Regular backups are maintained for data protection and disaster recovery

5. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except:

• Service Providers: Trusted third-party services that assist in operating our Service (AI providers, hosting services)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• Consent: When you provide explicit consent for specific sharing

6. Third-Party Services

Our Service integrates with third-party AI providers:

• OpenAI: For GPT-based AI processing (subject to OpenAI's privacy policy)
• Anthropic: For Claude-based AI processing (subject to Anthropic's privacy policy)
• AWS: For email services and cloud infrastructure

7. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption: All data transmitted between your devices and our servers is encrypted
• Access Controls: Strict access controls limit who can access your data
• Secure Storage: Data is stored using industry-standard security practices
• Regular Audits: We regularly review and update our security measures

8. Your Rights and Choices

8.1 Access and Control

• Account Access: You can access and update your account information through our Service
• Data Portability: You can request a copy of your personal data
• Correction: You can request correction of inaccurate personal information
• Deletion: You can request deletion of your personal data

8.2 Communication Preferences

• Email Notifications: You can opt out of non-essential communications
• Marketing: You can unsubscribe from marketing communications

9. GDPR and CCPA Compliance

9.1 GDPR Rights (EU Users)

• Right to access your personal data
• Right to rectify inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

9.2 CCPA Rights (California Users)

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of sale of personal information
• Right to non-discrimination for exercising privacy rights

10. Account Deletion

You can request complete deletion of your account and all associated data directly from within the AI Commander mobile app. Navigate to Account Settings and select "Delete Account" to begin the process.

The deletion process includes email verification and will permanently remove all your personal data from our systems within 30 days.

11. Children's Privacy

AI Commander is designed to be safe for users of all ages, including children under 13. We take special care to protect children's privacy and comply with applicable children's privacy laws including COPPA (Children's Online Privacy Protection Act).

For users under 13, we recommend parental supervision and we encourage parents to review our privacy practices. We do not knowingly collect more personal information from children than is necessary for the functionality of our Service. If you are a parent or guardian and have concerns about your child's use of our Service, please contact us at privacy@orbitalsoftware.ca.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country. We ensure appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

14. Contact Information